Shipping Policy

 

Once purchased our team will start working on your order! We then use Amazon to fulfil our orders so don't be alarmed when your SnugPod arrives in an Amazon Box - they have an extremely efficient shipping system that we use to ensure our lovely customers get their parcels exactly as expected.

International Shipping: Currently we can ship to: United Kingdom. We may introduce shipping to other European countries in the future!

Once your item(s) have been dispatched you'll receive a friendly email letting you know that your product is on the way!

If you have any issues whatsoever please do not hesitate to email us on Support@snugpod.co.uk

If for any reason your parcel gets lost in the post, we must firstly apologise that this has happened and would invite you to contact us on Support@snugpod.co.uk so we can resolve the issue!

UK Shipping takes 3-5 working days as standard. If you do need super-fast delivery for a special occasion, E.g. you forgot to get a baby shower present then we will happily arrange for next day delivery, however there will be added cost for this. Just let us know before purchasing on Support@snugpod.co.uk

Return & Exchange Policy

 

If you are reading this you may have probably ordered (or about to order) from us... We'd firstly like to thank you for supporting our growing business - we love our customers and we promise to deliver the highest quality products and the best customer service possible. As you're here, here are some things you probably want to know: 

- We are not happy unless you are. At times mistakes are made by us, couriers or you may just not want your product or it didn't come as expected.

- We completely understand this and as a small growing UK business we want you to be happy no matter the situation.

- Unfortunately, a baby nest cannot be resold after being used before. We do not want our customers receiving second hand goods... ever! 

- We are so confident that you'll love your products, however if you change your mind we will happily accept your returns within 30 days as long as the product is unused in it's original packaging.

 

- You can cancel your order for a full refund up to the point of the item being dispatched.

- Refunds take 5-10 business days to clear in your account once the return is received on our end. We will refund the card that you used to purchase the product. 

Our number one priority is to provide extremely high levels of customer service along with the best products and support available!

 

If you have ANY questions or need to arrange a refund, simply email us on Support@snugpod.co.uk